Terms of Use

Welcome to Vanar Vision. These Terms of Use ("Terms") govern your access to our website and your use of services provided by Vanar Vision ("Vanar Vision," "we," "our," or "us").

By accessing our website, contacting us, purchasing services, or entering into a service relationship with Vanar Vision, you agree to these Terms and any applicable proposal, order form, statement of work, or service agreement entered into with us.

If a signed service agreement contains terms that conflict with these Terms, the signed service agreement will apply to the extent of that conflict.

1. Our Services

Vanar Vision provides content, marketing, outbound, and growth-related services.

Depending on the selected service or package, these may include:

• Content strategy and research
• Audience, market, competitor, and ICP research
• Content ideation and scriptwriting
• Short-form and long-form video editing and production
• Thumbnails and creative assets
• Content repurposing and optimization
• Publishing and distribution support
• SEO and content optimization
• Analytics and reporting
• Lead magnets, landing pages, and conversion support
• B2B prospect research and sourcing
• Outbound infrastructure setup
• Cold email strategy and copywriting
• Prospect verification and segmentation
• Personalization and follow-up sequences
• Outbound campaign management
• Deliverability monitoring
• Reply monitoring and classification
• Qualified opportunity or appointment support
• Campaign testing, reporting, and optimization
• Other related services agreed upon with the client

The exact scope, deliverables, timelines, fees, and responsibilities for each engagement will be set out in the applicable service agreement, proposal, or statement of work.

2. Performance and Results

Vanar Vision aims to provide high-quality services designed to improve content performance, authority, reach, demand generation, outbound performance, and sales opportunities.

However, marketing and business results are influenced by many factors outside our direct control, including market conditions, the client's offer, pricing, reputation, sales process, prospect behaviour, platform algorithms, email providers, competition, and client execution.

Accordingly, Vanar Vision does not guarantee any specific number of views, followers, leads, appointments, sales, customers, revenue, or other business outcome unless a specific performance guarantee is expressly included in a written agreement with the client.

Past results, case studies, testimonials, examples, projections, and performance figures are provided for informational purposes and do not guarantee future results.

3. Performance Guarantees

Certain qualifying clients or engagements may be offered a specific performance guarantee.

Where a guarantee applies, the applicable written service agreement will define matters including:

• The specific performance target
• The applicable timeframe
• What constitutes a qualified lead, opportunity, appointment, or other result
• Qualification criteria
• Client responsibilities
• Required campaign or content activity
• Any exclusions or limitations
• How results will be measured
• The remedy available if the agreed target is not achieved

No guarantee applies unless it is expressly confirmed in writing by Vanar Vision as part of the applicable client agreement.

Website statements, marketing materials, sales discussions, or examples of potential results do not replace the specific guarantee terms contained in a client's written agreement.

4. Client Responsibilities

Clients agree to provide the information, access, materials, approvals, and cooperation reasonably required for Vanar Vision to perform the agreed services.

Depending on the engagement, this may include:

• Providing accurate information about the business, offer, customers, pricing, and positioning
• Providing brand assets, footage, recordings, account access, and other required materials
• Recording content where required
• Reviewing and approving content, scripts, campaigns, prospect lists, or messaging in a timely manner
• Providing accurate information regarding the client's ideal customer profile and sales process
• Responding appropriately to leads, opportunities, and appointments
• Maintaining sufficient sales capacity to handle opportunities generated
• Following agreed strategies, schedules, and processes where relevant
• Complying with applicable laws and platform requirements

Delays, incomplete information, lack of approvals, changes in scope, or failure to perform required client responsibilities may affect timelines and results and may affect the applicability of any performance guarantee.

5. Outbound Services

Where Vanar Vision provides outbound services, the client acknowledges that outbound performance may be affected by factors outside Vanar Vision's control.

These may include:

• Prospect behaviour and response rates
• Changes to email-provider policies
• Spam filtering and deliverability
• Domain or mailbox restrictions
• Data accuracy and availability
• Market size and saturation
• Changes in applicable laws or platform policies
• The attractiveness and competitiveness of the client's offer
• The client's reputation, pricing, sales process, and follow-up
• Technical outages or third-party service interruptions

Vanar Vision will use reasonable efforts to build, operate, monitor, and optimize outbound systems according to the agreed strategy but cannot guarantee that every prospect will receive, open, respond to, or act upon a communication.

Any guaranteed outbound performance will be governed exclusively by the applicable written service agreement.

6. Third-Party Services and Costs

Our services may require third-party tools or infrastructure, including domains, email accounts, sending platforms, data providers, verification services, hosting, software, analytics tools, or other technology.

Unless otherwise stated in writing, third-party costs may be charged separately from Vanar Vision's service or management fees.

The applicable proposal or service agreement will specify material client-specific third-party costs where relevant.

Vanar Vision is not responsible for outages, suspensions, policy changes, pricing changes, data loss, or other failures caused by independent third-party providers.

7. Fees and Payment

Fees, billing schedules, payment methods, and payment deadlines will be specified in the applicable proposal, invoice, or service agreement.

Unless otherwise agreed in writing:

• Payments must be made according to the agreed billing schedule.
• Vanar Vision may pause work, campaigns, access, or delivery if payment becomes overdue.
• Work may resume once outstanding amounts are paid.
• Third-party expenses incurred specifically for a client's engagement may be billed separately where applicable.

Fees already earned for services performed are generally non-refundable except where required by law or where a specific written guarantee or agreement expressly provides otherwise.

8. Changes to Scope

Requests outside the agreed scope of work may require additional fees, revised timelines, or a separate agreement.

Vanar Vision will communicate material scope changes before undertaking additional chargeable work where reasonably practicable.

9. Intellectual Property and Ownership

Unless otherwise agreed in writing, upon full payment of all applicable fees, the client receives the agreed rights to final deliverables created specifically for the client.

Vanar Vision retains ownership of its pre-existing intellectual property, internal processes, systems, frameworks, templates, methods, know-how, software, tools, and other materials that were not created exclusively for the client.

Drafts, unused concepts, internal working files, project files, templates, and source materials are not automatically transferred unless specifically included in the applicable agreement.

Until all applicable fees are paid in full, Vanar Vision may retain rights to unpaid deliverables to the extent permitted by applicable law and the relevant agreement.

10. Client Materials

Clients retain ownership of materials they provide to Vanar Vision.

By providing materials to us, the client confirms that they have the necessary rights, permissions, and licences for Vanar Vision to use those materials in connection with the agreed services.

The client is responsible for ensuring that materials supplied to Vanar Vision do not unlawfully infringe third-party intellectual property, privacy, publicity, or other rights.

11. Portfolio, Case Studies and Testimonials

Vanar Vision may only use client work, logos, testimonials, results, or other identifiable client information for portfolio, case-study, testimonial, or promotional purposes where permitted by the applicable agreement, client authorization, or applicable law.

Any confidential or restricted information will remain subject to applicable confidentiality obligations.

12. Confidentiality

Both Vanar Vision and the client agree to take reasonable steps to protect confidential information received during the business relationship.

Confidential information may include:

• Unpublished content
• Business strategies
• Pricing information
• Customer or prospect information
• Internal documents
• Campaign information
• Login credentials
• Financial or commercial information
• Other information reasonably understood to be confidential

Confidential information may be shared with employees, contractors, professional advisers, or service providers where reasonably necessary to perform the services, provided appropriate confidentiality protections apply.

Confidentiality obligations do not apply to information that is publicly available through no breach of obligation, independently developed, lawfully received from another source, or required to be disclosed by law.

13. Privacy and Data Protection

Vanar Vision handles personal information in accordance with our Privacy Policy and applicable legal requirements.

Where Vanar Vision processes prospect or customer information on behalf of a client, each party is responsible for complying with the legal obligations applicable to its role.

Additional data-processing terms may apply where required.

14. Acceptable Use

Clients must not use Vanar Vision's services to knowingly:

• Conduct unlawful, fraudulent, deceptive, or abusive activities
• Violate applicable privacy, marketing, intellectual-property, or communications laws
• Distribute malicious software or harmful content
• Misrepresent their identity, business, products, or services
• Infringe third-party rights
• Engage in activities prohibited by relevant platforms or service providers

Vanar Vision may refuse, suspend, or terminate work that we reasonably believe involves unlawful or prohibited activity.

15. Revisions and Approvals

Revision limits, review periods, and approval processes may vary by service and will be specified in the applicable package or service agreement.

Once a client approves content, messaging, campaign materials, or other deliverables, Vanar Vision may rely on that approval in proceeding with the work.

Material changes requested after approval may constitute additional work.

16. Cancellation and Termination

Cancellation terms, minimum commitments, notice periods, and any applicable termination fees will be specified in the relevant service agreement.

Vanar Vision may suspend or terminate services where a client:

• Fails to make required payments
• Materially breaches an agreement
• Uses our services for unlawful or prohibited activities
• Repeatedly fails to provide information or cooperation necessary to perform the services
• Engages in abusive, threatening, or inappropriate conduct toward our team

Termination does not remove payment obligations for services already provided, expenses already incurred, or other amounts properly due under the applicable agreement.

17. No Guarantee of Third-Party Platforms

Vanar Vision does not control platforms or services operated by third parties, including social networks, search engines, email providers, hosting providers, advertising platforms, data providers, or software companies.

We are not responsible for changes to algorithms, policies, account restrictions, platform availability, deliverability systems, or other third-party decisions outside our reasonable control.

18. Limitation of Liability

To the maximum extent permitted by applicable law, Vanar Vision will not be liable for indirect, incidental, special, exemplary, or consequential losses, including loss of profits, revenue, business opportunities, goodwill, or anticipated savings arising from or related to the services.

To the maximum extent permitted by applicable law, Vanar Vision's aggregate liability arising from a particular service or engagement will not exceed the amount paid to Vanar Vision for the service giving rise to the claim during the applicable period, except where liability cannot legally be excluded or limited.

Nothing in these Terms excludes or limits any consumer, statutory, or other rights that cannot lawfully be excluded or limited.

19. Force Majeure

Vanar Vision will not be responsible for delays or failure to perform caused by circumstances beyond our reasonable control.

These may include natural disasters, severe weather, war, civil unrest, government action, strikes, internet or telecommunications outages, platform failures, cyber incidents, widespread service-provider outages, or similar events.

Where reasonably possible, we will communicate material disruptions and resume affected services as soon as practicable.

20. Governing Law and Disputes

The governing law and dispute-resolution arrangements applicable to paid client engagements may be specified in the relevant service agreement.

Where no separate written agreement specifies otherwise, these Terms will be governed by the laws applicable to Vanar Vision's contracting entity and the relevant engagement.

Nothing in these Terms limits any rights or remedies that cannot lawfully be excluded under applicable law.

21. Changes to These Terms

We may update these Terms from time to time to reflect changes to our services, business practices, technology, or legal requirements.

The latest version will be published on our website with an updated effective date.

Changes will apply prospectively unless otherwise required by law or agreed in writing.

22. Contact Us

If you have questions about these Terms, please contact:

• Email: vanarvision@gmail.com
• WhatsApp: +61 401 210 061
• Location: Melbourne, Victoria, Australia
• Operations: Australia and India