Refund & Cancellation Policy

This Refund & Cancellation Policy explains the general rules that apply to services purchased from Vanar Vision ("Vanar Vision," "we," "our," or "us").

Specific cancellation, refund, commitment, and guarantee terms may also be included in a client's proposal, service agreement, statement of work, or other written agreement. Where a written client agreement contains different terms, that agreement will apply to the extent of any inconsistency.

1. Cancellations

Clients may request cancellation by providing written notice to Vanar Vision.

Cancellation terms may vary depending on the service, package, campaign, or commitment selected.

If a cancellation request is received before work has started, Vanar Vision may provide a full or partial refund, less any non-refundable transaction fees, third-party costs, setup expenses, or other costs already incurred.

Once work has started, fees for work already completed, resources allocated, setup performed, or costs incurred are generally non-refundable.

Any notice periods, minimum commitments, or other cancellation requirements specified in the client's service agreement will continue to apply.

2. Refunds

Because Vanar Vision provides digital, creative, strategic, and marketing services, payments are generally non-refundable once the applicable work has been performed or resources have been committed.

Refunds may be considered where:

• Vanar Vision fails to provide material services expressly agreed in writing;
• A refund is required by applicable law;
• A specific written guarantee provides for a refund; or
• Vanar Vision expressly agrees to a refund in writing.

Completed and approved deliverables are generally non-refundable.

3. Content and Creative Services

Creative work involves subjective preferences.

A refund will not normally be provided solely because a client changes their creative preference after work has been completed in accordance with the agreed brief.

Where revisions are included in the selected service, Vanar Vision will provide revisions in accordance with the applicable package or service agreement.

Additional revisions or material changes outside the agreed scope may incur additional fees.

4. Outbound Services

Outbound campaigns involve factors that Vanar Vision cannot fully control, including prospect behaviour, market conditions, email deliverability, third-party platforms, the client's offer, pricing, reputation, sales process, and the client's handling of opportunities.

Accordingly, standard outbound service fees are not refundable solely because a particular prospect does not respond, attend a meeting, purchase, or become a customer.

Where Vanar Vision provides a specific performance guarantee, the terms of that guarantee will be set out separately in writing.

5. Performance Guarantees

Certain qualifying clients or engagements may receive a specific performance guarantee.

Any applicable guarantee will be agreed before the engagement begins and may define:

• The agreed performance target;
• The applicable timeframe;
• What counts as a qualified lead, opportunity, appointment, or other result;
• Client eligibility and qualification requirements;
• Client responsibilities;
• Required campaign or content activity;
• How performance will be measured;
• Exclusions or circumstances that may affect the guarantee; and
• The remedy available if the agreed target is not achieved.

No performance guarantee applies unless Vanar Vision expressly confirms it in writing as part of the applicable client agreement.

The remedy may vary depending on the engagement and will be clearly agreed before the client signs.

6. Client Responsibilities

Refunds or guarantee remedies may not apply where results, delivery, or performance are materially affected by the client's failure to meet agreed responsibilities.

Examples may include:

• Failure to provide required information, footage, assets, access, or approvals;
• Significant delays in providing feedback;
• Failure to follow agreed campaign or content requirements;
• Unauthorized changes to outbound infrastructure or campaigns;
• Failure to appropriately respond to or follow up with opportunities;
• Material changes to the client's offer, pricing, target market, or sales process during an agreed performance period;
• Pausing or preventing agreed work from being performed; or
• Providing inaccurate or misleading business information.

The specific conditions applicable to any guarantee will be stated in the relevant written agreement.

7. Third-Party Costs

Third-party expenses may include domains, email accounts, prospect data, verification services, software, advertising spend, hosting, payment-processing charges, and other external services required for a client's engagement.

Unless otherwise agreed in writing, third-party costs that have already been purchased, incurred, or committed are non-refundable.

Vanar Vision cannot guarantee refunds from independent third-party providers.

8. Processing of Approved Refunds

Where Vanar Vision approves a refund, it will generally be returned using the original payment method where reasonably possible.

Processing times may vary depending on the payment provider, financial institution, currency, and country.

Any non-refundable payment-processing charges or third-party fees may be deducted where permitted by applicable law and the applicable agreement.

9. Service Suspension or Termination

Vanar Vision may suspend or terminate services where a client materially breaches an agreement, fails to make required payments, engages in unlawful or abusive conduct, or repeatedly fails to provide the cooperation reasonably required to perform the services.

Suspension or termination does not automatically create a right to a refund for services already performed or costs already incurred.

10. Applicable Agreements and Legal Rights

This policy provides Vanar Vision's general refund and cancellation rules.

Specific client agreements may contain additional or different cancellation, refund, performance, or guarantee provisions.

Nothing in this policy excludes, restricts, or modifies any rights or remedies that cannot lawfully be excluded under applicable law.

11. Contact Us

For questions regarding refunds, cancellations, or an applicable performance guarantee, please contact:

• Email: vanarvision@gmail.com
• WhatsApp: +61 401 210 061
• Location: Melbourne, Victoria, Australia
• Operations: Australia and India